INTERACTION SOLUTIONS
Customer interactions made simple

We have the industry Experience
to help customers
succeed

Optimize your time

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Welcome to INTERACTION SOLUTIONS

INTERACTION SOLUTIONS
Simplify the customer experience

Interaction Player

Add on to GIR. Quickly search and play interactions

Interactive Archive Player

Locate and play interactions from archive storage

Interaction Extractor

Extract sets of interactions from archive shorage or from live GIR

InteractionMLM

Creates an Archive set from live GIR

Capabilities

All products play encrypted/unencrypted calls and screeen recordings

The Fastest Way To Search and play

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PRODUCT SUITE

Interaction Solutions

Interaction Player !

Simplifies playing recording interactions. Saves time... Saves money !
Provides users with easy to understand interface. individually control agent or caller volume levels. Increase/Decrease playing speed.

Interaction Archive Player

Regulatory requirements often mean interactions are required to be saved for extended periods of time. Then when it becomes necessary to find one you need a quick and efficient way to achieve this.

Interaction Extractor

Search, Identify and download specific interactions from either live GIR or from your Archive set. Essential for analytics.
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Latest News

Interaction Solutions Pty Ltd

becomes

Genesys Technology Partner

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Interaction Archive Player emerges as easiest, most economical way to play archived interactions.
Since its initial launch on October 1st 2018 there has been incredible interest in this application.
Able to play encrypted and unencrypted archived interactions directly from the archive space makes it ideal for large enterprises to reduce their storage overhead on GIR solutions.
Utilizing the Genesys backup and purge feature within GAX or InteractionMLM, administrators are able to move huge amounts of calls off their production servers, thereby cutting the load on SpeechMiner. While keeping the archived calls in a near production ready status to search and play.
Interaction Extractor launched.

Interaction Extractor allows users to search for and extract interactions from both production GIR and archive sets.
Targetting specific interaction objects such as Date range, Queues, Lines of Business etc. it can extract the relevant metadata and interaction media and save to a predefined location. The metadata can be saved as either .csv or .xml
InteractionMLM launched.

InteractionMLM - Media Lifetime Management allows users to create backup sets from a GIR without the requirement of running through API's
By making a request to the GIR the system will gather details of calls, which match a pre-defined set of filters, and assemble the meta-data into the same format as the GAX Backup/Purge feature creates.
It will then copy the media file to the appropriate folder as defined in the metadata.
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