Interaction Player & Interaction Archive Player


Two players in one.

Simply by specifying a source location for the interactions to be played users can access recorded calls and screen recordings directly from the GIR environment or from an archive storage location.
The application automatically determines if the particular interaction is encrypted or not and applies the appropriate decryption processes. Defined by a license file entry, users can log in to either flavour of the application.
Their viewable experience remains exactly the same across both recent and historic calls.

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Extractor

Interaction Extractor allows users to search for and extract interactions from both production GIR and archive sets.
Targetting specific interaction objects such as Date range, Queues, Lines of Business etc. it can extract the relevant metadata and interaction media and save to a predefined location. The metadata can be saved as either .csv or .xml

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MLM

InteractionMLM - Media Lifetime Management allows users to create backup sets from a GIR without the requirement of running through API's
By making a request to the GIR the system will gather details of calls, which match a pre-defined set of filters, and assemble the meta-data into the same format as the GAX Backup/Purge feature creates.
It will then copy the media file to the appropriate folder as defined in the metadata.

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Interaction Players

Open possibilities for savings

Interaction Player


Since its initial launch on October 1st 2018 there has been incredible interest in our Archive Player.
Able to play encrypted and unencrypted archived interactions directly from the archive space makes it ideal for large enterprises to reduce their storage overhead on GIR solutions.
Utilizing the Genesys backup and purge feature within GAX or InteractionMLM, administrators are able to move huge amounts of calls off their production servers, thereby cutting the load on SpeechMiner. While keeping the archived calls in a near production ready status to search and play.
Notes can be saved for each call and can be tagged to download.
An archive of a selected call can be made which contains the audio/video file, associated notes and the original metadata .json file.


Interaction Player

Play calls direct from the GIR. Extracts interaction direct from the GIR. Utilizes the same GUI as the Archive Player.


INTERACTION MLM


Media Lifetime Management

Introduces the opton of utilizing cloud capabilities by saving the archive directly to Amazon S3.

Paired with Interaction Archive Player, residing in an AWS instance, this application offers the possibilities of moving huge numbers of interactions to a secure location and still maintaine the ability to search and play.


Interaction Extractor

Interaction Extractor allows users to search for and extract interactions from both production GIR and archive sets.
Targetting specific interaction objects such as Date range, Queues, Lines of Business etc. it can extract the relevant metadata and interaction media and save to a predefined location.
The metadata can be saved as either .csv or .xml .