Premium Support

• Direct access to Interaction Solutions Releases via RELEASES
• Exclusive access to Interaction Solutions Support Portal via Support Portal
• Interactive support via social media (subject to fair use limits)
• Scheduled sessions with support staff via Zoom or Microsoft Teams

Standard Support

• Access to Interaction Solutions Releases via RELEASES
• Access to Interaction Solutions Support Portal via Support Portal

License Only

• No access to support services

Upgrading Support Levels

Customers with Standard Support or License Only may upgrade their support level by entering into an appropriate maintenance agreement.

Short-term Premium Support (1.0)

• Available at USD $250/hour, with a minimum billing of 4 hours
• Each additional 15 minutes is billed at USD $75
• A valid purchase order is required before support activities begin
• Subject to support staff availability

Downgrades (1.2)

Once a maintenance agreement is signed, it cannot be downgraded to a lower service level until the 12-month term has concluded.